Stuck in ShulCloud?
We can help right now.​ Book a 30-minute screen-share session with an RTS ShulCloud expert. We'll work through whatever's blocking you — together, in real time.
How it works:
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​Book a 30-minute slot below.
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Join via video, share your screen, and we'll work through the problem together.
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If we need more than 30 minutes, we'll keep going — pricing for extra time is shown in the booking widget.
When to use this
Real Time Support is for the moments when you need an answer faster than email allows. Common reasons people book us:
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A member can't complete a payment and you can't figure out why.
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A report won't run correctly and you have a meeting in two hours.
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You're trying to issue a refund and the steps don't match the documentation.
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You're setting up something new (a form, an event, a charge type) and want a second pair of eyes before launch.
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You just need someone who knows ShulCloud to look at your screen and tell you what's happening.
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You’re ready to chuck all of ShulCloud out the window and go back to paper and pencil.
Need more time?
If you are looking for support for a bigger project or you suspect the issues run a little deeper than 30 minutes can solve, contact RTS to schedule a discovery call.
Tech requirements
You'll need basic knowledge of Zoom, a webcam/microphone and the ability to share your screen. That's it. We'll take care of the rest!